During the last 10 years I’ve worked across different industries, improving business processes and liaising with multi-disciplinary teams for optimization and now I’m working in the Video Games industry as part of the Production team!
I’m a nerd and a gamer. I’ve been playing video games since I was a child, started playing Atari, and never stopped! I currently own an Xbox Series X, a Switch and a PS4.
Games have taught me many different – and useful – skills and I believe that the gaming industry will help shape the generations and new businesses to come.
I love reading books and watching movies and series. Science Fiction is my favourite genre.
I’m originally from Brazil, but I live now in Canada as a permanent resident. I speak Brazilian Portuguese, English and Spanish (And I’m learning French).
2021 - 2022: Improved the experience and authorization rate of purchases, including engagement with external partners
2018 - 2021: Helped companies to manage their Digital Payments/E-commerce operations
2014 - 2018 : Advocated internally on behalf of customers to resolve broken processes and improve customer experience
2011 - 2013: Acted on the IT Service Management, handling Incident, Problem and Change processes
2009 - 2011: Engaged on IT process mapping, improvement and quality monitoring. Acted also on IT governance.
2005 - 2009: HelpDesk services, documentation, trainings and Project Implementations
Member of the Playtester program for Modus Games, testing and sharing feedback
Acted as a Brazilian Portuguese Game Translation / Localization Contributor
Managed operations for playforhelp, a gaming, eSports and entertainment content channel that redirects all donations, for a social project /non-profit organization in need.
Executive MBA (Postgraduate diploma) - Major: Business Management
Bachelor's degree (four years) - Major: Information Systems
